RepairBuddy

Terms & Conditions

Last updated: August 2026

By creating an account or booking a service on RepairBuddy, you agree to the following terms.

1. Service Bookings

Each booking requires payment of a visit fee (typically ₹299–₹499 depending on the service) at the time of booking. This fee covers the technician's visit and diagnosis; any further repair cost is communicated to you as an estimate before work proceeds, and a final invoice is shown before the job is marked complete.

2. OTP-Verified Completion

Every booking is assigned a unique OTP. A job is only marked "Completed" once you share this OTP with the technician after confirming the work is done to your satisfaction. Do not share your OTP before work is complete.

3. Technician Conduct

Technicians on RepairBuddy are expected to arrive within the estimated window, communicate estimates clearly, and complete work professionally. Technician location is recorded only at the moment they confirm arrival at your address.

4. Discount Codes

Discount codes are subject to expiry dates and usage limits set by RepairBuddy and may be modified or withdrawn at any time without prior notice.

5. Account & Security

You are responsible for keeping your registered email and mobile number up to date. Login is performed via a one-time password sent to your registered email. If you lose access to your email, use the "Lost Email" recovery flow, which requires verifying your registered mobile number and a security answer set at registration; changes are subject to administrator approval.

6. Cancellations & Refunds

Visit fees are largely non-refundable once a technician has been assigned, except in cases of service failure at RepairBuddy's discretion. Contact support via the Help form for any billing disputes.

7. Limitation of Liability

RepairBuddy facilitates connections between customers and independent technicians and is not liable for damages arising from repair work beyond the visit fee paid, except as required by applicable law.

8. Changes to These Terms

We may update these terms from time to time. Continued use of RepairBuddy after changes constitutes acceptance of the revised terms.

9. Contact

For questions about these terms, use the Help / Contact form in the app.